Shipping & returns

Shipping

• Free delivery anywhere in New Zealand.
• We dispatch orders within one business day of payment.
• Orders are sent with NZ Couriers and are delivered overnight once shipped. You'll get a tracking link by email.
• We only deliver within New Zealand.

If your order arrives damaged, let us know as soon as you can, with a photo if possible, and we'll sort out a replacement.

Change of mind

If you change your mind about a device, you can return it within 30 days of delivery for a refund of the purchase price (excluding the 3% card fee), as long as it's unused and in its original packaging with all accessories and mouthpieces. You pay the cost of sending it back.

Faulty items

If a device is faulty, contact us and we'll arrange a repair, replacement or refund under the Consumer Guarantees Act. We'll cover the cost of returning a faulty item. See our terms of sale for warranty details.

How to return an item

1. Contact us or call 0800 002 182 with your order details.
2. We'll confirm the return and send you instructions.
3. Send the item to: Personal Breathalysers, 10 Griffin Road, Maungaturoto 0520.

Calibration service

If you change your mind about a calibration before you've sent your device in, we'll refund you in full.