Privacy policy

This policy explains what personal information Personal Breathalysers(10 Griffin Road, Maungaturoto 0520) collects, why, who we share it with, and your rights under the Privacy Act 2020.

What we collect

• Enquiries. When you use our contact form we collect your name, email address, phone number (if you give it) and your message.
• Orders. When you buy from us we collect your name, email address, phone number and delivery address. Payments are processed by Stripe; we never see or store your full card details.
• Calibration. When you send in a device we record its make, serial number and calibration results.
• Website use. We use Google Analytics to understand how people use the site — for example which pages are visited, the type of device and browser, approximate location (city level) and how you found us, including whether you clicked one of our Google ads. Google Analytics uses cookies to do this. Our host, Cloudflare, also counts visits without using cookies.

How we use it

• to answer your enquiry
• to process, deliver and support your order, including warranty claims
• to carry out and record calibrations
• to keep the business and tax records we're required to keep
• to improve our website and measure how well our advertising works

We don't sell your personal information, and we won't send you marketing emails unless you ask us to.

Who we share it with

We share only what's needed with the providers that run parts of our business:

• Stripe — payment processing
• FormSubmit — delivers contact form messages to our inbox
• Google — website analytics and advertising measurement
• Cloudflare — website hosting and security
• NZ Couriers — your name, address and phone number, to deliver your order

Some of these providers store information outside New Zealand, including in the United States. We use providers that are required to protect personal information in a way that, overall, provides comparable safeguards to the Privacy Act. We may also disclose information where the law requires it.

Cookies

Google Analytics sets small cookies to tell visits apart. They don't identify you by name. You can block or delete cookies in your browser settings, or install Google's Analytics opt-out add-on. The site works normally either way.

How long we keep it

We keep enquiries for as long as we need them to help you. We keep order and calibration records for seven years, as New Zealand tax law requires, and then delete them. Google Analytics data is kept for 14 months.

Keeping it safe

Our website uses encryption (HTTPS) throughout, and access to customer information is limited to the people who need it to do their job.

Your rights

You can ask to see the personal information we hold about you, and ask us to correct it. Contact us at info@smartstartinterlocks.co.nz or on 0800 002 182. We'll respond within 20 working days.

If you're not happy with how we've handled your information, you can complain to the Office of the Privacy Commissioner.

Changes

If we change this policy we'll update it here and change the date at the top.